Frequently Asked Questions

Your shoes will be shipped with a track & trace code within 10-15 working days. Delay may occur, but we will update you if that is the case.

Because all shoes are handmade on request, all orders are final and cannot be returned. So be assured of your size and design before placing an order.

We are happy to guide you with your special request. Fill in the contact form down below and you will receive an answer within 2 business days.

All the shoes have a 3 month free warranty and a 1 year carry-in warranty where we examine the shoes and make a decision about the settlement.

Note: Our warranty only implies to sections on the shoe that we have prepared or adjusted

Instantly available means we have direct stock of the shoe in the size u clicked on, and we can ship the shoe within 1-2 business days.

Contact us for any questions

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